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TERMS & CONDITIONS

YOUR PRIVACY & OUR TRANSPARENCY

At Irie Mobility Jamaica, your trust means everything to us. We’re here to make your mobility experience smooth, comfortable, and stress-free. The information you share with us is only used when necessary to arrange and deliver your rental, nothing more. We do not sell or share your details for financial gain, so you can feel confident knowing your privacy is always respected and that we work closely with trusted partners only when needed to ensure your service runs seamlessly.

LIABILITY & INDEMNITY

When you reserve with Irie Mobility Jamaica, you agree to take full responsibility for the safe use of the equipment during your rental period. Irie Mobility Jamaica is not liable for any injuries, accidents, or damages to yourself or others resulting from the operation or handling of the equipment. Please use all equipment responsibly and follow our usage guidelines to help ensure your safety.

CARE & OPERATION OF THE EQUIPMENT

We ask that all equipment be handled with care and used according to local laws and guidelines. For your safety and to help prevent damage, we recommend keeping the equipment within the boundaries of your accommodation property. If you decide to use it elsewhere, please watch for steep inclines, uneven grass, large puddles, or any surfaces that could cause difficulty.
If something doesn’t seem right with your equipment, contact us right away so we can help. Any issues not reported during your rental cannot be claimed afterward. You are responsible for the safe return of the equipment in good condition. If the equipment is lost, stolen, or damaged beyond normal wear and tear, repair or replacement costs will be deducted from your damage deposit, with any remaining balance returned to you. If the amount required to replace or repair the equipment is more than the equipment rental damage deposit, that amount will be billed to you. 

PAYMENT TERMS

To ensure your booking goes smoothly, payment must be made in full before delivery. We accept major payment methods, including credit/debit cards and electronic transfers. Pre-booking is the best way to secure your equipment in advance, but we can sometimes accommodate exceptions.  A damage deposit is collected when you reserve and refunded within 72 hours after we pick up and inspect the equipment. Once you book, your quoted rate is locked in, even if our prices change afterward.

CANCELLATIONS

We understand that plans can change. If you cancel before your reservation start date, a $50.00 cancellation fee will apply. If you cancel after your reservation has begun, the delivery fee and charges for the days already used are nonrefundable. The remaining balance for unused days will be refunded to your original payment method. If that method is no longer available, you will receive the balance via e-cash or an e-gift card. Black Friday Promotional reservations will incur a cancellation fee of $75.00.

REFUNDS

Refunds are typically processed within 3–5 business days from the date we receive your cancellation request. After the applicable $50.00 cancellation fee is deducted, the remaining balance will be returned to your original payment method. If that method is no longer available, your refund will be issued via e-cash or e-gift card (availability may vary by country).
Damage deposits are refunded within 72 hours after the equipment is returned, inspected, and cleared by our delivery/maintenance team.

RENTAL DATE CHANGE

You can modify your reservation dates free of charge. While we will do our best to accommodate your new dates, availability is not guaranteed. If we are unable to accommodate your revised dates and you choose to cancel, a $50.00 cancellation fee will apply.
A “rental date change” means adjusting both your arrival and departure dates. If you wish to change only one date, extending beyond your original booking, that will be treated as a reservation extension rather than a date change.

DELIVERY & PICKUP

We want your rental experience to be as smooth as possible. That’s why we ask that you, or someone you trust, be present for both delivery and pickup of your mobility equipment. This gives you a chance to inspect it, note any existing marks or wear, and confirm everything is just as you expect.

If you can’t be there, no problem, we can leave the equipment with your property’s front desk or concierge. In this case, our delivery associate will complete an inspection form, including clear photos from all angles. You’ll have 12 hours from when the form is completed to let us know if you notice any issues. After that window, any unreported damage or problem will be considered your responsibility to resolve.

DAMAGES & DEPOSITS

A refundable damage deposit is required for all rentals, with amounts varying by equipment type (typically between $25.00 and $50.00). This deposit helps cover the cost of any damage beyond normal wear and tear.

If something happens while the equipment is in your possession, please let us know right away. We’ll walk you through the best steps to prevent further issues and keep you safe. Once our team inspects the equipment and identifies any necessary repairs, we’ll apply your deposit toward the cost (parts only, and in rare cases, labor). Any remaining balance will be returned to you promptly. Any amount that is over the damage deposit amount will be billed to you. 

A BREIF RECAP

To ensure safety and equipment longevity, clients must:

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  • Avoid using equipment in the rain or leaving it exposed to rain.

  • Steer clear of pools, fountains, puddles, or other bodies of liquid.

  • Refrain from using equipment on beach sand or poorly maintained grass.

  • Do not exceed the indicated user weight limits.

  • Allow only the client to use the equipment at any time.

  • While the use of the equipment off-property is permitted, clients are responsible for all damages and liabilities incurred.

     
     

Adhering to these guidelines helps protect both clients and equipment, ensuring a smooth rental experience and preserving resources for everyone.

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